Sales & Customer Service Institute

What are the strengths of your top salespeople? Are there common characteristics that your high performing customer service providers share? What are the strengths and blocks of your management team? Our powerful, economical web-based assessments identify the thinking styles of your employee teams, providing a platform to improve individual and team performance. We offer Six Styles analyses of Sales, Customer Service, Leadership and Coaching.

Value-Centered Workshops:

Are your sales-people peak performers? Are your sales managers coaching and motivating their sales teams? Are your customer service reps delighting your customers? Our workshops are specifically designed to enhance sales, service and management performance by proven, customized applications to your environment. We have strong experience in multiple industries and partner with every client to include relevant, applicable examples in every workshop. We ensure the successful transfer of learning to the job.

Value-Centered Audits:

What is your sales culture? Do you have a healthy management culture? What are your clients’ perceptions of your service? Our Audits offer a powerful, multi-tiered perception of your organization, an analysis of the habits of sales-people, service providers and managers and the policies and procedures that may be affecting an organization’s reputation. Each audit’s components are jointly compiled by stakeholders and our consultants and ultimately provide a springboard to positive changes.

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